Tuesday, September 30, 2008

When a service goes down ... :(

I was checking one of the online services that we provide to users (lesh????)
and I found out that its not available.

Request timed out.
Request timed out.
Request timed out.
Request timed out.

network issue? madri :(

aro7 asawelah restart wla asawy ro7y madri @@
What do you do in such a case? its not a critical service but at the same time users do use it ...
e 9a7 ... Happy Eid :)

Update: Windows sucks! When will our system admin realize this fact? :(


MBH said...

Windows makes a good OS, as long as you don't put games on it. Or programs. Just notepad...

I have a VPN connection to work, so whenever something goes wrong, I login and check out the server.
If that server isn't responding, and it's one of our IBM Blade systems, then I can restart it from the management console (awesome feature), otherwise if it's a standalone box, I would have to go there and reboot it manually (never happened).

There is one more possibility, is that the server is a virtual machine, in which case, I can also restart the guest virtual machine from the management console.

You can buy an IP KVM switch and give the kvm a public IP or an internal IP if you have VPN.

The Linux kernel offers a Watchdog service, which will monitor a process or more for you, and if it's dead/down, it will run it again. If you Googlize, I'm sure you'll find a similar thing for Windows.

Oh, and ayyamech sa3eeda

Nemo said...

* vpn will not work here .. la2na its seems that the machine is dead, can't reach it

* management console, nooo its a standalone (have to go manually restart it)

* virtual machine .. again noo

i really like how you analyze any problem :D
thnx so much

Im thinking of passing by tomorrow althu i'm not sure cuz i checked my email and no complains yet :p

MBH said...

Usually people curse rather than file a complaint :p

Take a look into the watchdog thingy. I'm sure it will come in handy, especially if your service tends to die unexpectedly often.

doona said...

isnt there an option of telling your boss first or something?

ps: ayyamich sa3eeda oo kil 3am wenty b5air :)

Nemo said...

thnx dandoon :D

la i dont want to tell my boss cuz i didnt know that the service is down :p la lol bs 1/2 of our staff are traveling bl 3eed ... :D and its not that critical

mbh .. thnx for the tips/solutions/ideas
i will be looking at the watchdog thingy ...


Nemo said...

This computer was not able to set up a secure session with a domain controller in domain due to the following:
There are currently no logon servers available to service the logon request.
This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator. "
The name could not be registered on the Interface with IP address The machine with the IP address did not allow the name to be claimed by this machine.